Privacy Policy

§ 01Introduction

Poofone Technology Co., Ltd. ("Poofone", "we", "our" or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, mobile applications, and related services (collectively, the "Services").

Please read this policy carefully. If you do not agree with our practices, please do not use the Services.

§ 02Information We Collect

2.1 Information You Provide

• Account information: name, email address, phone number, and password when you create an account.
• Communications: the content of messages you send us and our correspondence with you.
• Transaction data: where applicable, payment method, billing address, and transaction history.
• Profile data: any optional information you choose to provide such as a profile picture or biographical details.

2.2 Information Collected Automatically

• Device information: device type, operating system, and browser.
• Usage information: how you access and use the Services, including clickstream data.
• Location: approximate location data, subject to your device permissions.
• Cookies and tracking: we use cookies, pixels, and similar technologies — see Section 8.

2.3 Information from Third Parties

We may receive information about you from social platforms, analytics providers, and advertising partners, in accordance with their respective privacy policies.

§ 03How We Use Information

We use your information for the following purposes:

• Provide, maintain, and improve the Services
• Process transactions and send related confirmations
• Send technical notices, support messages, and administrative communications
• Respond to your comments, questions, and requests
• Send marketing and promotional communications, where you have opted in
• Monitor and analyse usage trends and activity
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations and enforce our agreements
• Conduct research, development, and testing

§ 04Information Sharing

We do not sell your personal information. We may share information in the following limited circumstances:

4.1 Service Providers

We share information with third-party service providers that help us operate our website and run our business, including:

• Hosting and cloud infrastructure providers
• Payment processors and financial institutions
• Analytics and data storage providers
• Marketing and customer support vendors

4.2 Legal Requirements

We may disclose your information where required by law, regulation, or legitimate government request.

4.3 Business Transfers

If Poofone is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information with third parties where you have given us explicit consent to do so.

§ 05Data Security

We implement appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data in transit
• Encrypted storage of passwords and sensitive information
• Hardened servers and databases
• Regular security reviews and assessments
• Employee training and access controls

§ 06Your Privacy Rights

Subject to applicable law, you may have the right to:

• Access: request a copy of the personal information we hold about you
• Correction: ask us to correct inaccurate or incomplete information
• Deletion: request deletion of your personal information
• Restriction: ask us to restrict our use of your information
• Portability: receive your information in a structured, commonly used format
• Objection: object to certain uses of your information
• Withdraw consent: withdraw a consent you previously gave

To exercise these rights, please contact us using the details at the end of this policy.

§ 07Data Retention

We retain your personal information based on the following principles:

• Account information is retained for as long as your account remains active
• Transaction records are retained as required by law (typically 3–7 years)
• Marketing data is deleted once you withdraw consent
• Usage logs are anonymised or deleted after 12 months

§ 08Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience. You can control cookies through your browser settings; disabling cookies may impact certain features.

Cookie Categories

• Strictly necessary: required for core site functionality
• Performance: for analytics and improvements
• Functional: to remember your preferences
• Advertising: for personalised advertising

§ 09Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any information.

§ 10Children's Privacy

Our Services are not directed to children under 13. If we discover that we have collected information from a child under 13, we will delete it promptly. If you believe we may have inadvertently collected such information, please contact us immediately.

§ 11International Transfers

Your information may be transferred to, stored, and processed in countries outside Taiwan. Those countries may have different data protection laws. By using the Services, you consent to such transfers, including transfers to the United States.

§ 12Updates to this Policy

We may update this Privacy Policy from time to time. For material changes, we will post a notice on the website or send you an email. Your continued use of the Services after the update constitutes acceptance.

§ 13Contact Us

Poofone Technology Co., Ltd.

Email: isan@poofone.com.tw

Web: www.poofone.com.tw

Address: Taipei, Taiwan

Response time: we will respond to your request within 30 days.