§ 01Acceptance of Terms
By accessing or using the website, mobile applications, and related services (collectively, the "Services") of Poofone Technology Co., Ltd. ("Poofone", "we", "our" or "us"), you agree to be bound by these Terms of Service (the "Terms"). If you do not agree, please do not use the Services.
We reserve the right to modify these Terms at any time. Material changes will be communicated through the website or by email. Your continued use of the Services after such changes constitutes acceptance.
§ 02Description of the Services
Poofone provides a next-generation communications platform, including but not limited to:
- User accounts and profile management
- Communication and collaboration tools
- Content sharing and media management
- Analytics and reporting features
- Third-party integrations and API access
- Customer support
We may add, remove, or modify features from time to time without prior notice.
§ 03User Accounts
3.1 Account Creation
To access certain features, you may need to create an account. You agree to provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials.
3.2 Account Responsibilities
You agree not to:
- Share your account or password with others
- Allow others to use your account
- Use another person's account
- Engage in unlawful or unauthorised activity
You are responsible for all activities under your account. Notify us immediately if you discover any unauthorised access.
3.3 Suspension or Termination
We reserve the right to suspend or terminate your account for any reason, including but not limited to:
- Violation of these Terms
- Unlawful activity
- Abuse of the Services
- Failure to pay fees due
- Provision of false or misleading information
§ 04Acceptable Use Policy
You agree not to use the Services for any of the following purposes:
4.1 Unlawful Activity
- Violating any applicable law or regulation
- Trafficking drugs, weapons, or other contraband
- Human trafficking or sexual exploitation
- Fraud or deception
- Financing terrorism
4.2 Harassment and Abuse
- Sending harassing, threatening, or hateful content
- Cyber-bullying or harassment
- Disclosing other people's private information ("doxxing")
- Sexual harassment or coercion
4.3 Harmful Content
- Violent or graphic content
- Child sexual abuse material
- Content promoting self-harm or suicide
- False or misleading medical, mental, or health-related advice
4.4 Intellectual Property Infringement
- Posting content you do not own or have no right to use
- Pirated or unauthorised software
- Counterfeit trademarks or brand impersonation
4.5 Malware and Security
- Uploading viruses or malware
- Phishing or social engineering
- Denial-of-service (DoS / DDoS) attacks
- Unauthorised system access
4.6 Spam and Manipulation
- Sending unsolicited commercial messages or spam
- Using automated tools to manipulate content
- Impersonating others
- Posting false or misleading information
Violating this policy may result in account suspension or termination, legal action, and civil or criminal liability.
§ 05Intellectual Property
5.1 Our Intellectual Property
The Services and all content within them (text, graphics, logos, images, audio, and video) are protected by copyright, trademark, and other intellectual property laws. All rights are reserved.
5.2 Your Content
By uploading, posting, or submitting content, you grant Poofone a worldwide, royalty-free, non-exclusive licence to use, copy, modify, adapt, publish, and display such content as necessary to operate and provide the Services.
5.3 DMCA / Copyright Notices
If you believe any content infringes your copyright, please send a DMCA-style notice to isan@poofone.com.tw including:
- Identification of the copyrighted work
- Location of the allegedly infringing material
- Your contact information and signature
- A statement made in good faith
§ 06Disclaimers
6.1 "As Is" Basis
The Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied.
6.2 No Warranty
We do not warrant that:
- The Services will be accurate, complete, or useful
- The Services will be uninterrupted or error-free
- Any defects will be corrected
- The Services or servers are free of viruses or other harmful components
6.3 Technical Issues
We are not responsible for:
- Network interruptions or technical failures
- Hardware or software failures
- Issues with your device or connection
- Failures of third-party services
§ 07Limitation of Liability
To the maximum extent permitted by law, in no event shall Poofone or its officers, directors, employees, or agents be liable for any indirect, incidental, special, punitive, or consequential damages (including loss of data or profits) arising from your use of or inability to use the Services, even if we have been advised of the possibility of such damages.
Poofone's total liability to you shall not exceed the amount you have paid for the Services in the six months prior to the claim.
§ 08Indemnification
You agree to indemnify and hold harmless Poofone and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable legal fees) arising from:
- Your breach of these Terms
- Your use of the Services
- Your infringement of any third-party rights
- The legality of the content you submit
§ 09Privacy
Please refer to our Privacy Policy for information on how we handle your personal data. By using the Services, you consent to the practices described therein.
§ 10Third-Party Links and Content
The Services may contain links to third-party websites, applications, and services. We are not responsible for their content, accuracy, lawfulness, or practices. You access third-party services at your own risk.
§ 11Subscriptions and Payments
11.1 Fees and Billing
If you purchase a subscription or service, you agree to pay all applicable fees. Fees are billed in the currency you select.
11.2 Auto-Renewal
Subscriptions auto-renew unless cancelled before the end of the current billing period. You may cancel through your account settings or by contacting customer support.
11.3 Refund Policy
Refunds are issued in accordance with our refund policy. Some purchases may not be eligible for a refund. Please refer to your account or contact support for details.
11.4 Taxes
You are responsible for all applicable taxes. We may collect taxes where required by law.
§ 12Termination
12.1 Your Right to Terminate
You may terminate your account at any time by deleting it or by ceasing to use the Services.
12.2 Our Right to Terminate
We may, at our sole discretion, discontinue providing all or part of the Services to you at any time, including for breach of these Terms.
12.3 Effect of Termination
Upon termination, your access to the Services will be removed and any stored content may be permanently deleted. We are not liable for any loss of content.
§ 13Severability
If any provision of these Terms is held invalid or unenforceable, that provision will be removed but the remaining provisions will remain in full force and effect.
§ 14Entire Agreement
These Terms together with the Privacy Policy constitute the entire agreement between you and Poofone with respect to the Services and supersede all prior agreements, negotiations, and understandings.
§ 15Governing Law and Dispute Resolution
15.1 Governing Law
These Terms are governed by the laws of Taiwan, without regard to its conflict-of-laws principles.
15.2 Dispute Resolution
Any dispute will first be resolved through good-faith negotiation. If negotiation fails, the dispute will be subject to the exclusive jurisdiction of the courts of Taiwan.
15.3 Arbitration
Where applicable, the parties may agree to arbitration under the Taiwan Arbitration Act in lieu of litigation.
§ 16Contact Information
If you have any questions or concerns about these Terms, please contact us:
Poofone Technology Co., Ltd.
Email: isan@poofone.com.tw
Web: www.poofone.com.tw
Address: Taipei, Taiwan
Response time: we will respond to your enquiry within 30 days.